Privacy Policy

When you contact us or request service, we collect the information you give us directly. This includes your name, phone number, email address, service address, and any details you share about your mini split system or repair needs.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, pages you visit, and the time you spend on our site. We use cookies and similar tools to gather this data, which helps us understand how people find and use our website.

We use your contact information to respond to your requests, schedule service visits, provide estimates, and follow up on completed repairs. If you ask us a question about your mini split system, we use your details to get back to you with a helpful answer.

We also use website usage data to improve our site, make it easier to navigate, and understand which services people are most interested in. We do not sell your personal information to anyone.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device that help us provide a smoother browsing experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone to request service.

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time. They use cookies and similar technologies to gather this data.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your information.

We share your information only when it is necessary to run our business or comply with the law. For example, we may share your name and service address with a technician or supplier so we can complete your repair. We may also share information with service providers who help us with scheduling, billing, or website analytics.

We do not sell, rent, or trade your personal information. If we are ever required by law to disclose information, we will do so only to the extent required by a valid legal request.

We keep your personal information for as long as we need it to provide services, maintain our business records, and meet legal requirements. When we no longer need your information, we securely delete or destroy it.

If you ask us to remove your information from our marketing list, we will do so promptly. However, we may keep records of completed service calls for a reasonable period to handle warranty claims or legal obligations.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure connections, limiting access to your data to employees who need it, and keeping our systems up to date.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns about sharing information online, you can always call us directly at (714) 908-4815.

You have the right to ask us what personal information we have about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing communications at any time.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to your request as quickly as we can.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

If we learn that we have collected information from a child under 13 without parental consent, we will delete it as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and change the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.